Vietnam & Cambodia Luxury River Cruise (2024)

• Discover the centuries-old culture of Cambodia and Vietnam via the Mekong
• Witness the sunrise over Angkor Wat, one of the largest religious monuments in the world
• Explore Ho Chi Minh City with time at leisure before your cruise
• Cruise the Mekong River aboard the 'Mekong Serenity', the new and luxurious river ship
• Visit a rice paper manufacturer and learn about how this Vietnamese staple is made
• Pay a visit to a traditional Cao Dai temple and take in the beauty of the building
• Take a small boat tour of the riverside town of Tan Chau before hopping aboard a rickshaw
• Choose from a range of touring options in Phnom Penh including a moving excursions to the infamous Killing Fields
• Experience a Buddhist Blessing Ceremony at a monastery
• Take a walking discovery tour of Angkor Ban where ancient cultural traditions are kept alive
• Relish an intimate six-course Southeast Asian degustation at Indochine Private Dining restaurant
• Explore the charming island of Koh Pen from the comfort of a tuk tuk

• Return international full service flights (economy class), departure city surcharges may apply

• 7-night Mekong River cruise aboard the brand new 'Mekong Serenity' luxury river ship
• International house wine, local beer, spirits and soft drinks are all included onboard your river cruise
• Complementary wi-fi is included in select common areas and suites
• Two garments laundered per person per day
• Exclusive shore excursions and experiences included during your cruise
• Book the Bayon Suite for silver butler service, spa treatments, fruit platters & more

• 2 nights of 5-star hotel accommodation in Ho Chi Minh City, Vietnam
• 3 nights of 5-star hotel accommodation in Siem Reap, Cambodia

• 29 meals including daily breakfast and all meals while cruising
• International house wine, local beer, spirits and soft drinks included onboard your river cruise

• Airline taxes and surcharges
• Cruise port taxes and surcharges

• Transfers in private air-conditioned vehicles
• Sampan (boat) and tuk tuk tours included on select days

• Arrival transfer in Ho Chi Minh City, Vietnam
• Transfer from Ho Chi Minh City to ship
• Transfer from ship to Siem Reap, Cambodia
• Departure transfer in Siem Reap

• Arrive Early: Arrive up to 30 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Cruise Suite Upgrades: Cruise suite upgrades are available. (See checkout for details)
• Flight Upgrades: Upgrade to Premium Economy or Business Class. (See checkout for details)
• Preferred Airline: Fly with a preferred airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Overnight: Park Hyatt Saigon, Ho Chi Minh City (or similar)

Meals included: In-Flight

Enjoy a day at leisure in Ho Chi Minh City.

Immerse yourself in the vibrant culture and modern lifestyle of this bustling city.

Ho Chi Minh City is known for its well-preserved French colonial architecture and its lively street scenes. Take a walk through historic landmarks, stroll down walking streets, and visit museums and galleries. Saigon attracts over 8 million international visitors each year with its diverse cultural offerings.

Overnight: Park Hyatt Saigon, Ho Chi Minh City (or similar)

Meals included: Breakfast

Enjoy free time this morning until it is time totransfer to My Tho and embark your ship. Set sail from My Tho and soak in the scenery during your cruise towards Cai Be.

Tonight, a Vietnamese welcome dinner awaits, showcasing the diverse flavours from the region.

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Transfer to a small boat to cruise the tiny tributaries around the town of Tan Chau. Pass a floating fish farm, then step ashore for a fun rickshaw tour and a visit to a local silk and rattan weaving workshop. Later, step back in time as you experience authentic rural Mekong life on nearby Evergreen Island. The remainder of today is yours to relax on board and soak up views of the Mekong. Upon entering Cambodia, you’ll cruise towards its enthralling capital, Phnom Penh.

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Sail to Angkor Ban, where you'll disembark and enjoy a captivating walking discovery of this historic village. Remarkably, Angkor Ban stands as one of the rare Cambodian villages that remained unscathed during the tumultuous Khmer Rouge regime of the 1970s. Here, people still live in traditional wooden homes and keep ancient cultural traditions alive. This afternoon, your ship continues sailing upstream to Wat Hanchey.

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

If you are feeling active this morning, perhaps set out on a walk to the hilltop pagoda of Wat Hanchey. From here, enjoy views over the Mekong, making it well worth the climb. You’ll find many temples, pagodas and stupas, some dating back to the eighth century. Lunch is back on board, before you journey by local tuk tuk around a riverside village and gain an insight of village life. On your ship this evening, toast the end of your cruise during a final farewell dinner.

Overnight: ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Overnight: Sofitel Angkor Phokeethra Golf & Spa Resort

Meals included: Breakfast; Lunch

Overnight: Sofitel Angkor Phokeethra Golf & Spa Resort

Meals included: Breakfast; Dinner

Overnight: Sofitel Angkor Phokeethra Golf & Spa Resort

Meals included: Breakfast; Dinner

Farewell Siem Reap after breakfast this morning, as you transfer to Siem Reap-Angkor International Airport for your return flight.

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

This travel offer is valid for travel on selected dates until the 5th October 2024.

This travel offer is priced per person based on a twin share.

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies as follows:
Deluxe Suite w/ Balcony (Cat. E): $2,000 per person
Deluxe Suite w/ Balcony (Cat. A): $2,250 per person
Bayon Suite w/ Balcony: $3,000 per person

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Departure Dates

August: 24
September: 7, 21*
October: 5

Please note: See checkout for live dates and availability.

Surcharges
Please note:
• dates/months with a * incur a high season surcharge of $300 per person.

Departure Cities:
Sydney, Melbourne, Brisbane*, Adelaide*, Perth* or Auckland*.

Departure City Surcharges
Adelaide: $400 per person
Brisbane: $400 per person
Perth: $200 per person
Auckland: $700 per person

International Full-Service Flights
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

Preferred Airline surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $300 per person
Please note:
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners.

Arrive Early Options
Ho Chi Minh City, Vietnam - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
• 1st June 2024 - 14th August 2024
• 23rd September 2024 - 20th October 2024

Stay Behind Options
Siem Reap, Cambodia - $300 per person
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $500 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges:
• 23rd September 2024 - 20th October 2024

Stopover Packages
* Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.
Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
• 18th September 2024 - 24th September 2024
• 23rd December 2024 - 3rd January 2025

Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed

Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

Step aboard the Mekong's newest and most luxurious river ship, the Mekong Serenity. Featuring 44 elegant and spacious suites, all-suite categories boast a private outdoor balcony and indoor panoramic balcony so you can relax and enjoy the ever-changing scenery. Discover the fantastic highlights, iconic sights, hidden treasures and diverse landscapes of Vietnam and Cambodia in style and convenience. On your luxury river cruise, delight in a vast array of culinary delights with a selection of international house wine, local beer, local spirits and soft drinks which are all included. Enjoy complimentary wi-fi in select common areas and suites, so that you can stay connected during your cruise. Delight in an intimate culinary journey in the onboard Indochine Restaurant, enjoying a sumptuous six-course dining experience.
Includes:
• International house wine, local beer, spirits and soft drinks.
• Two garments laundered per person per day.
• Complimentary wi-fi in select common areas and suites.
• A twin balcony in every suite so you can relax and enjoy the ever-changing scenery of Vietnam and Cambodia.
Please note: Onboard wifi coverage may be limited in some areas.

Spa & Wellness Centre
Discover the perfect place on board to recharge after a day of exploring. Enjoy a massage, make use of the gym or book a beauty treatment.

Harmony Lounge
Sit back and relax in air-conditioned comfort in the Harmony Lounge. Gather after a day of sightseeing, listen to a presentation or enjoy a complimentary beverage.

Onboard Dining
Whether it is an indulgent champagne breakfast or a delicious dinner, flavoursome local dishes or Western classics, the cuisine served in the Lemongrass restaurant is second to none.

Sun Deck
Soak in panoramic views of the bustling life along the Mekong from your ship's spacious sun deck.

Pool & Alfresco Cafe
The Mekong Serenity features an onboard swimming pool and the Horizon Bar & Grill, so you can make the most of your time onboard.

Suites

Category: E
Size: 28m2
Deck: Lily
Includes:
• Spacious dual balcony suite featuring large indoor floor-to-ceiling panoramic windows plus an outdoor balcony with comfortable seating.
• Queen-size bed (optional twin-bed configuration) with luxury bed linen.
• Comfortable sitting area with sofa, single reading chair and writing desk.
• Private ensuite with separate standing shower, hair dryer and locally sourced amenities.
• Onboard butler service including personalised attention, room service and laundry service.

Category: A
Size: 28m2
Deck: Orchid
Includes:
• Spacious dual balcony suite featuring large indoor floor-to-ceiling panoramic windows plus an outdoor balcony with comfortable seating.
• Queen-size bed (optional twin-bed configuration) with luxury bed linen.
• Comfortable sitting area with sofa, single reading chair and writing desk.
• Private ensuite with separate standing shower, hair dryer and locally sourced amenities.
• Onboard butler service including personalised attention, room service and laundry service.

Category: Bayon Suites
Size: 43m2
Deck: Lotus
Includes:
• Spacious dual balcony suite featuring large indoor floor-to-ceiling panoramic windows plus outdoor balcony terrace with comfortable sun lounge seating.
• Queen-size bed (optional twin-bed configuration) with luxury bed linen.
• Comfortable sitting area with sofa, single reading chair and writing desk.
• Private ensuite with separate standing shower, spa bath, hair dryer and locally sourced amenities.
• Silver Butler Service including daily fruit platter, shoe shining, booking of appointments and one spa treatment per person per cruise.

• Minibar filled with local beer, soft drinks, water and replenished daily.
• Individual climate control.
• Free wi-fi (connection speed may vary).
• Flat-screen TV with a selection of TV channels.
• Plush robes and slippers.
• Twice-daily housekeeping.
• Large wardrobe and storage area.
• Telephone and safe.
• Complimentary two pieces of laundry per guest per day.

Please note: All suites are subject to availability; some suites may have restricted views.

Cruise Arrival and Departure times:
Please keep in mind that the provided cruise arrival and departure times are an approximate and will be finalised upon receipt of your cruise tickets.

Accommodation Used:

Ho Chi Minh City, Vietnam: Park Hyatt Saigon
Siem Reap, Cambodia: Sofitel Angkor Phokeethra Golf & Spa Resort

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights
Not available at check-out.
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.

Maximum Room Capacity
2 people.

Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 21 years old and over to travel. No unaccompanied minors are allowed.

Triple Share
Not available

Bedding Configuration
Double/Twin (subject to availability).

Optional Tours/Activities
Please note:
• Some tours or shore excursions require minimum numbers to operate.
• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability)
• Shore excursions can also be booked whilst onboard (subject to availability).
• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation

TOUR GUIDE VS. TOUR LEADER
Tour Guide:
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader:
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES
Vietnam & Cambodia
The dry season lasts from December to April, but the atmosphere remains humid (25°C to 30°C). During the rainy season which runs from May to October, there are frequent violent but short rain storms which usually occur towards the end of the afternoon but regardless river cruising on the Mekong is a year round operation with great experiences to be had any month of the year.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE
Embarkation / Disembarkation:
• Begins approximately 2 hours after docking.
• Due to security reasons, all guests must be on board 2 hours before sailing.
• Itineraries are subject to change at any time without notice.
• Check your specific sailing for exact departure and arrival times. All times are local to the port.
Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding.

Cruise Loyalty Discounts:
Please note: Travellers must contact the cruise line directly upon receiving their travel documents in order to request any membership benefits they may be entitled to.

Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
An easy/low level of fitness will be required.
Easy/low is described as light walking on well-maintained surfaces, occasional climbing of stairs and ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Gratuities / Tipping:

Gratuities (tips) are included for the services of the tour leader (when available) and driver throughout the tour.
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Gratuities (tips) are included for the cruise staff's services throughout this tour's cruise component.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping:
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts.
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Vietnam
Australian passport holders are eligible to apply online for a single entry electronic visa (e-visa), valid for up to a maximum of 30 days. Lodge your application online (for a non-refundable fee) with the Vietnamese National Web Portal of Immigration link to https://www.xuatnhapcanh.gov.vn/. You will be given a unique code to track your visa application status. Once your visa is granted, you must print it out and present it at check-in. Keep this e-visa printout with you at all times during your travel to Vietnam.

Some private online visa services and travel agents have scammed travellers or been involved in the public disclosure of the personal information of applicants for visas and 'visa issued on arrival' approval letters. To avoid such scams, only use official Government of Vietnam services to arrange your visa. Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Vietnam for up-to-date information.

Please note: Passengers who are not Australian citizens must check with the respective consulate or a visa agency to determine what their visa requirements are and what personal identification is required.

Cambodia
A tourist visa can be completely arranged on arrival at the river border for $35 USD per person. - Visas must be arranged in USD currency at the border with 2 passport-size photos.
Please note: The land/port border in which you will enter Cambodia from Vietnam is Sông Tiền. Cambodia E-visa may not be accepted at the river border if you are travelling from Vietnam to Cambodia.

Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note:
•It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circ*mstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.