Dean Clinic Mychart (2024)

FAQs

Why can't I log in to MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Use your SSM Health MyChart account to book appointments, message your care team, view lab results, and more. SSM Health MyChart gives patients personalized and secure access to their digital health records.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

Click on the "Preferences" menu and select the "Change E-mail Address" link. You must enter your new email address twice and then click the "Submit Changes" button. This will instantly update your info in MyChart and your electronic medical record.

After five failed attempts at signing into your MyChart account, the system locks the account. Please reset your password. After five failed attempts to reset your password, the system restricts all access. Please contact MyChart Support to reactivate your account.

Your Information in One Place. If you've been seen at more than one healthcare organization, you likely have multiple health records. MyChart lets you pull all of your medical records together and view them in one place. We call this Happy Together.

MyChart is EPIC's patient portal. MyChart is a secure means for patients to access parts of their health records through a web browser and cell-phone apps.

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

While you will no longer be able to access your account, your medical information and other associated data will not be deleted for legal requirements and to ensure that you continue to receive the best possible care from your healthcare providers. You will not be prevented from signing up for MyChart in the future.

How to access MyChart without an activation code? ›

May I authorize another person to have access to my MyChart account? To share access to your MyChart account or gain access to another person's MyChart account, complete the MyChart sign-up form and proxy forms as directed.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 800-318-4246.